Privacy Policy – Trove

Effective Date: 27/05/2025

Trove (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share information when you use our mobile application, Trove, available on the Apple App Store.

1. Information We Collect

We may collect the following types of information:

a. Personal Data (with user consent):

  • Name, email address, and phone number (if voluntarily provided)

  • Location data (if permission is granted)

b. Usage Data:

  • Interactions within the app (e.g. viewed offers, clicked items)

  • Device and app performance data

  • IP address, device model, OS version

c. Media and Uploads (if enabled by user):

  • Images/screenshots you upload for product comparison or feedback

We do not collect sensitive personal information unless explicitly provided by the user.

2. How We Use Your Data

We use collected information to:

  • Operate and maintain the Trove app

  • Improve user experience and app functionality

  • Provide personalized content and recommendations

  • Communicate with users for support or updates

  • Prevent misuse and enhance security

3. Data Tracking & Analytics

We may use analytics tools (such as Firebase or Apple Analytics) to collect anonymized usage data. We do not use your data for cross-app advertising or tracking across third-party apps unless explicitly consented.

If tracking is ever implemented, we will present an App Tracking Transparency (ATT) prompt in compliance with Apple’s guidelines.

4. Third-Party Services

We may use third-party services that process data on our behalf. These include:

  • Firebase (Google) for analytics and performance monitoring

  • Cloud storage for saving images or offer data

These services are used strictly to support app functionality and are bound by confidentiality agreements and data protection standards.

5. Data Retention

We retain data only as long as necessary for providing our service and fulfilling legal obligations. You may request deletion of your data by contacting us at the email below.

6. User Rights

You have the right to:

  • Access your personal data

  • Request corrections or deletion

  • Withdraw consent at any time

  • Opt out of optional tracking or notifications

To make a request, email: [Insert Contact Email]

7. Children’s Privacy

Trove is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us immediately.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted in the app and/or on our website, and the effective date will be updated.

9. Contact Us

For questions or requests related to this Privacy Policy, contact:

 

Email: h.alshaikh@troveappsa.com

Contact Number: 01141996993